Terms & Conditions
1. Introduction
Welcome to Venus Care. By accessing our services, you agree to comply with the following terms and conditions. These terms outline your rights and responsibilities when using our services.
2. Services Provided
Venus Care offers a range of support services, including personal care, community participation, household assistance, transport support, and skill development. Services are provided based on individual needs and in accordance with agreed service plans.
3. Eligibility & Registration
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Services are available to individuals who meet the eligibility criteria under relevant care programs.
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Clients must provide accurate personal information and update any changes as needed.
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Venus Care reserves the right to accept or decline service requests based on availability and suitability.
4. Client Responsibilities
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Treat Venus Care staff and other clients with respect and dignity.
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Provide accurate information about your needs and any changes that may affect service delivery.
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Adhere to scheduled appointments or provide timely notice for cancellations.
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Ensure a safe environment for support workers when services are provided in your home.
5. Service Modifications & Cancellations
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Any changes to scheduled services must be requested in advance.
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Cancellations require at least [insert required notice period] notice to avoid cancellation fees.
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Venus Care reserves the right to modify or discontinue services where necessary.
6. Fees & Payments
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Fees for services will be outlined in the service agreement.
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Payment must be made as per the agreed terms.
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Late payments may result in service suspension or additional charges.
7. Privacy & Confidentiality
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Venus Care is committed to protecting client privacy and follows all relevant data protection laws.
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Personal information will only be used for service delivery and will not be shared without consent, except where required by law.
8. Safety & Well-being
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Venus Care prioritizes the safety of clients and staff.
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Any risks or incidents must be reported immediately.
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We have the right to refuse or withdraw services if a situation is deemed unsafe.
9. Complaints & Feedback
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Clients can raise concerns or complaints through our official channels.
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Venus Care is committed to resolving issues fairly and promptly.
10. Limitation of Liability
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While we strive to provide high-quality services, Venus Care is not liable for unforeseen circumstances or third-party service failures.
11. Amendments to Terms
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These terms and conditions may be updated periodically. Continued use of our services implies acceptance of any revised terms.
12. Contact Information
For any questions or concerns regarding these terms, please contact us at:
5 Derwent Circuit, Kelso QLD 4815, Australia, Melborne
+61 452 600 631 +61 489 086 890