Privacy Policy
1. Introduction
At Venus Care, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy explains how we collect, use, store, and protect your data in accordance with relevant privacy laws.
2. Information We Collect
We may collect the following types of personal information:
Name, address, phone number, and email address
Date of birth and emergency contact details
Medical and health-related information (where required for service delivery)
Payment details and billing information
Any other information necessary for providing support services
3. How We Collect Your Information
We collect personal information through:
Direct interactions (e.g., service registration, phone calls, emails)
Online forms, website interactions, or mobile applications
Third parties such as medical professionals, support coordinators, or government agencies (with your consent)
4. How We Use Your Information
Your personal information is used for the following purposes:
To provide and manage our care services
To communicate with you regarding your care plan and appointments
To process payments and manage billing
To comply with legal obligations and regulatory requirements
To improve our services based on feedback and service usage trends
5. Sharing Your Information
We only share personal information in the following circumstances:
With your consent for service coordination
With authorized personnel such as caregivers and support workers
When required by law or regulatory authorities
With third-party service providers for administrative and technical support (e.g., payment processing)
6. Data Security & Storage
We take appropriate measures to protect your personal information, including:
Secure databases and encrypted storage
Restricted access to personal data based on role-based permissions
Regular security audits to ensure data protection compliance
7. Your Rights & Choices
You have the right to:
Access, update, or correct your personal information
Withdraw consent for certain types of data processing
Request the deletion of your personal information (where legally applicable)
Lodge a complaint if you believe your privacy rights have been violated
8. Cookies & Online Tracking
Our website may use cookies to improve user experience, analyze site traffic, and provide personalized content. You can manage cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services implies acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
EMAIL: clientcoordinator@venuscare.com.au
TEL: +61 452 600 631 | +61 489 086 890
5 Derwent Circuit, Kelso QLD 4815, Australia, Melborne